Whether you have a question before opening an account or need help with one you already have, here's every way to reach PrimeVault.
1-800-555-0148
Mon–Sun, 24 hours
support@primevault-bk.com
Replies within one business day
400 Meridian Avenue
Austin, TX 78701
Live chat & phone: 24/7
Branch appointments: Mon–Sat
Fill this out and a specialist matched to your topic will follow up — most replies go out same day.
Call 1-800-555-0148 any time, day or night. For account-specific questions, have your account number ready so we can pull it up immediately.
Freeze your card instantly from the app, then call our security line at 1-800-555-0199 — this line is staffed around the clock.
Live chat inside the app connects you to a specialist fastest, typically in under two minutes. Phone support is equally fast for account-specific issues.
PrimeVault operates as a fully digital bank without physical branches, but our headquarters team offers scheduled appointments for business banking clients.
Freeze the affected card immediately from the app, then call our 24/7 security line. We'll walk through the transactions with you and issue a replacement card if needed.
Select "Something else" in the contact form above and mention your inquiry type; our team routes press and partnership requests directly.