PrimeVault started with a simple complaint, repeated by almost everyone we talked to: banking apps show you data, but never explain it. We set out to fix that — and to build something that actually moves at the speed money moves today.
Most banking products are designed around the bank's operations, not the customer's understanding. We flipped that. Every screen in PrimeVault starts from one question: does this help someone make a better decision about their money, right now?
That question shaped the savings calculator that shows a real projected balance before you commit, the goal tracker that shows a finish date instead of just a percentage, and the fraud alerts that explain exactly what was flagged and why.
Three former bank engineers start PrimeVault after one too many support calls where "that's just how the system works" was the final answer.
Our first product ships with no monthly fee and no minimum balance — a stance we've never reversed.
Savings goals with automatic round-ups launch, helping customers set aside more than $400M in year one.
PrimeVault Business opens its waitlist and clears it within nine weeks, adding built-in payroll shortly after.
PrimeVault ships live mid-market exchange rates with a flat, disclosed fee — no markup hidden in the rate.
PrimeVault Loans launches with a public calculator that shows exact payments before any application is submitted.
PrimeVault crosses 18.5 million account holders and $14.2B in customer deposits under management.
If a feature needs a tutorial to understand, we redesign the feature — not the tutorial.
Protective settings are switched on from day one; we never ask customers to opt into being safe.
Rates, fees, and payments are shown before commitment — never after, never in fine print.
A real person picks up, day or night — no queue that loops back to a help article.
Every account is monitored continuously, not just at login. Here's the layered approach we run behind the scenes:
Every session and stored record uses strong, current encryption standards.
Unusual transactions are flagged and, when warranted, paused for confirmation before funds move.
Freeze a card, lock a session, or report an issue directly from the app in seconds.
Our systems undergo regular third-party security review, with findings tracked to resolution.
Average customer rating across app stores
Average time to reach a live support specialist
Of support issues resolved on first contact
Employees across engineering, risk, and support
If clarity-over-cleverness sounds like your kind of problem to solve, we'd like to hear from you.